Scale your Business with Smarter,
Cost-Effective
BPO Solutions
Outsource customer support, admin tasks, back-office operations, and more to skilled teams backed by global standards — so you can focus on growth.
What is BPO Services?
Business Process Outsourcing (BPO) lets your company delegate key but non-core functions — like customer service, data entry, admin support, CRM tasks, technical help desk, and back-office workflows — to a specialized partner. Instead of managing every function in-house, you tap into trained professionals who streamline operations, cut overhead, and boost efficiency.
Why the Right
BPO Partner Matters
Fast Quote
Cost transparency
Global Support
Not all BPO solutions deliver the same value. In-house teams and traditional vendors often lack the flexibility, scalability, and accountability growing businesses need.
Group NB provides a fully managed BPO solution with trained, vetted teams ready to integrate into your operations — without the overhead or risk. We handle the people, process, and performance so you can focus on results.
Group NB
Recommended Solution
Competitors
In-House Staff
BPO That Works for You
Back Office Outsourcing
- Data Entry & Document Management
- Invoice Processing & Payroll Support
- CRM & Database Management
Administrative Support
- Calendar & Scheduling
- Virtual Assistant Services
- Travel Bookings & Personal Task Management
E-Commerce & Logistics
- Order Processing & Fulfillment Coordination
- Inventory Management
- Returns & Customer Dispute Handling
Sales Support & Lead Generation
- Cold Calling & Appointment Setting
- CRM Hygiene & Contact Enrichment
- Follow-Up Sequences & Pipeline Nurturing
Recruitment Process Outsourcing
- Job Posting & Applicant Screening
- Onboarding Paperwork & Compliance
- Timesheet Validation & Benefits Support
Customer Support Outsourcing
- 24/7 Inbound Call Center
- Email & Chat Support
- Compliant Resolution & Escalation Workflow
Trusted BPO Support
Across Diverse Industries
Healthcare
We support healthcare providers with reliable BPO teams that handle administrative tasks, including patient support, claims processing, and telehealth assistance.
Retail & E-Commerce
Our BPO solutions help retail and e-commerce businesses deliver seamless customer experiences through order management, customer support, and returns processing.
Financial & Banking
Group NB assists financial institutions with secure, process-driven support for accounts payable, compliance operations, and loan processing.
Professional Services
For professional service firms, we provide dependable research support, administrative assistance, and document processing to streamline day-to-day workflows.
Logistics & Supply Chain
We help logistics and supply chain companies maintain operational efficiency by managing inventory tracking, shipment updates, and customer inquiries.
Education & Training
Our teams support educational institutions with enrollment support, virtual assistance, and help desk services to ensure smooth academic and administrative operations.
How It Works
Trusted by Growing Businesses
We deliver performance-first outsourcing — not just people.
Our teams are:
Trained, experienced, and KPI-driven
Managed end-to-end (hiring to compliance)
Flexible (scale up or down)
Transparent and accountable with real-time reporting
Not Sure If You Need BPO or Digital Services?
Choosing the right solution depends on your goals. If you need support with roles and daily operations, BPO may be the right fit. If your focus is improving systems, building your online presence, or automating workflows, digital services may be a better starting point.
Group NB offers both — and we’ll help you choose what works best for your business, with in-house expertise in web development, CRM setup, automation, and digital strategy.
Flexible Hourly BPO Pricing
Built to Scale With Your Business
Transparent rates that reduce admin work by 50%,
cut staffing costs by 70%, and speed up routine operations by 60%.
Administration & Back Office
~$10 - $15 / hr *
Includes roles like:
Data entry, document management, CRM updates, calendar management, virtual assistance, travel coordination.
What's included:
- Recruitment & Onboarding
- Role-specific Training
- Ongoing Supervision
- HR, Payroll & Compliance
- Secure Tools & Systems
Customer Support & Sales Support
~$10 - $15 / hr *
Includes roles like:
Inbound call handling, email & chat support, customer service, dispute resolution, cold calling, appointment setting, CRM follow-ups.
What's included:
- Multichannel Support Setup
- Timezone Aligned or 24/7 Coverage
- QA Monitoring & Reporting
- Secure Workflows
- HR & Compliance Handling
Specialized & High-skill Roles
~$15 - $20 / hr *
Includes roles like:
Medical coding, telehealth support, claims processing, financial analysis, loan processing, compliance support, advanced CRM management.
What's included:
- Advanced Role Training
- Dedicated Supervisors
- KPI Dashboards & Reporting
- Secure, Compliant Workflows
- End-to-End HR Management
Software Development & IT Support
~$20+ / hr *
Includes roles like:
Software developers, programmers, IT support specialists, system administrators, QA testers, and technical support staff.
What's included:
- Dedicated developers or IT support
- Full-stack or system-level support
- Maintenance & troubleshooting
- Quality assurance & testing
- Security best practices
What Other People Say About Us
Auntie Rosh's Bakery
Bakery Owner, Mississauga
My website's traffic increased after they've optimized it for search engines. Highly recommend their services!
Kak's Gallery
Photographer, Cabuyao Laguna
My website's load speed improved significantly after their optimization. Customers have complimented me on how fast my website is now without losing quality on my images!
Fiel's Vape Shop
Vape Shop Owner, Las Pinas City
Group NB's BPO services have been a game-changer for my vape shop. Their team handles our customer support and order processing efficiently, allowing me to focus on growing my business.
Frequently Asked Questions
What types of BPO services does Group NB provide?
Which industries do you support?
How is Group NB different from other BPO providers?
Can I scale my BPO team up or down?
Will my outsourced team work in my time zone?
Do you provide multilingual support?
How do you ensure data security and confidentiality?
How long does it take to set up a BPO team?
What is your pricing model?
Is there a minimum contract length?
Can Group NB handle both BPO and digital services?
How do I get started?